How does insurance claims automation work? 

1. Report. The insured requests the service through the mobile app. The system identifies whether the policy is valid or not and what is applicable in each case. If the policy is valid, the help desk booth creates the incident and its electronic file.

2. Locate. The location of the loss and the closest adjuster is identified through the geolocation of the mobile device.

3. Electronic Formats. The adjuster connects via the app and downloads the electronic formats for the capture of the information and takes the necessary photos so that later it loads all the information to the electronic file and the process starts in its core system.

4. Electronic passes. The adjuster can generate the passes for the workshop, doctor, crane, etc., electronically and it will be sent by mail directly, with a copy to the insured (either by email, text message or WhatsApp).

5. Automation. The system will control the whole process through workflow activities.

6. Status Monitor. From the client app you can monitor each stage of the process.